General Terms and Conditions
INTRODUCTORY PROVISIONS
1.1 These general terms and conditions (hereinafter referred to as “GTC”) apply to accommodation and all services provided by the operator of the accommodation facility.
1.2 Clients are advised to familiarize themselves with these GTC before making a reservation. The accommodation operator reserves the right to unilaterally change these GTC, with the changes becoming effective from the date they are published on the operator’s website. If the client does not agree with any of the provisions of these GTC, the accommodation operator requests that they do not use the services of the accommodation operator. By confirming the reservation, the client explicitly and unconditionally agrees to the GTC of the accommodation operator.
RESERVATIONS, CONTRACTS, AND SERVICES PROVIDED BY THE OPERATOR
2.1 Reservations can be made by phone, email, through the Booking.com, Airbnb.com, and Hauzi.sk portals, or in person at the accommodation facility.
2.2 In the case of telephone and email reservations, the facility will send a reservation offer to the email provided by the client. If the client does not respond to the offer from the accommodation facility within 24 hours, the facility’s obligation to provide the service to the client expires.
2.3 A contract is formed upon written confirmation of the reservation by the accommodation facility and holds the weight of a contract. Oral agreements or oral confirmation of reservations do not hold the weight of a contract.
2.4 Every guest is obliged to adhere to the House Rules of the accommodation facility as well as the GTC of the accommodation facility, and by making a reservation, the guest agrees that they have familiarized themselves with the house rules and the GTC of the accommodation facility and fully agree with them.
2.5 Unless excluded by the nature of the matter, the provisions of this article of the GTC also apply to the accommodation conditions of groups, with the accommodated guest and the person who made the group reservation being jointly and severally responsible for obligations towards the accommodation facility and adhering to the house rules of the accommodation facility during the stay.
PAYMENT TERMS AND PRICES
3.1 The client is obliged to pay the price for accommodation and provided services in accordance with the valid price list of the accommodation facility. A non-contractual guest must pay for the stay at check-in based on the provided invoice or bill, including any prepayments made by the client. Before the stay, for reservations made, the client is obliged to pay a deposit of 50% of the stay and to pay the remaining balance and any additional services and consumption at the end of the stay, unless otherwise agreed with the accommodation facility. The invoice or bill for the stay is payable upon presentation to the client.
3.2 Current prices of the accommodation facility for the provided rooms and services are available at the reception of the accommodation facility and on the website vilaambiente.sk.
3.3 The accommodation facility, as the service provider, has the right to change the published prices, with the new prices taking effect at the moment of their publication on the accommodation facility’s website.
3.4 In the event that the deposit for the ordered service is not paid on time, the accommodation facility has the right to cancel the reservation and thereby withdraw from the contract. Withdrawal from the contract does not affect the cancellation fees, which are stated in article 4.
CANCELLATION POLICY (CONDITIONS FOR CANCELLING A RESERVATION)
4.1 The accommodation facility is entitled to charge cancellation fees for pre-ordered and agreed services if the guest cancels their reservation or ordered service, or part of it. Notice of cancellation of the reservation, service, or part thereof is accepted by the accommodation facility only in writing. The accommodation facility is entitled to charge for the cancellation even if the guest does not notify the cancellation. The accommodation facility charges cancellation fees according to the following rules:
PERSONAL DATA PROTECTION
Privacy
5.1 The operator of Vila Ambiente Donovaly*** is the company app services s.r.o., Pod hájkom 2476/41, 909 01 Skalica, IČO: 55689311 (hereinafter referred to as app services s.r.o.), which processes personal data in accordance with the generally binding legal regulations of the Slovak Republic, especially in accordance with Act No. 18/2018 Z.z. on the protection of personal data.
5.2 The operator, the company app services s.r.o., processes the personal data of clients for the purpose of booking, selling, and using services by clients in the operator’s accommodation facilities and controlling their use. Based on Act No. 108/2018 Z.z., amending Act No. 404/2011 Z.z. on the stay of foreigners and amending some laws as amended, and Act No. 253/1998 Z.z. on the reporting of residence of citizens of the Slovak Republic and the register of inhabitants of the Slovak Republic, the personal data of clients are processed without the consent of the data subject. Contact details, especially phone numbers, email addresses, co-accommodated persons, and other provided personal data are processed only with the consent of the data subject, who can request their correction or deletion at any time.
5.3 The operator, the company app services s.r.o., uses highly ethical standards and respects the privacy of clients. Except for the disclosure of data required by law or other generally binding legal regulations, the operator will not disclose any personal data to third parties without the consent of the client.
5.4 The operator, the company app services s.r.o., in accordance with the legal regulations of the Slovak Republic, takes all measures and operations to process personal data in such a way that the data subjects are properly and promptly informed of their rights arising from the legal regulations of the Slovak Republic, as well as based on European legislation and binding international treaties and conventions. Upon receipt of a justified request from the data subject, the operator will process this request within 30 days from the date of receipt.
5.5 The data subject has the right, based on a written request addressed to the operator, to request information on whether their personal data is being processed in the operator’s information systems, from what source their personal data was obtained, information on the scope or list of processed personal data, correction or destruction of their incomplete, incorrect, or outdated personal data, destruction of personal data whose processing purpose has already expired or which are processed unlawfully.
5.6 The data subject has the right to object to the processing of personal data for purposes other than those for which the personal data was lawfully provided, and to the processing of personal data that could unlawfully and reasonably interfere with their rights and legally protected interests, if such an objection is justified. The operator is obliged to block and destroy such personal data without delay as soon as the circumstances allow.
5.7 The data subject, who does not have full legal capacity, exercises their rights through a legal representative.
FINAL PROVISIONS
6.1 These GTC and legal relationships arising from them are governed by the legal order of the Slovak Republic.
6.2 If any provision of these GTC is or becomes invalid, ineffective, or unenforceable, such invalidity, ineffectiveness, or unenforceability does not affect the validity and effectiveness of the remaining provisions of these GTC.
6.3 By confirming the reservation, the client expresses their agreement with these GTC and undertakes to comply with them. The accommodation operator reserves the right to change these GTC. The obligation to notify the change of the GTC in writing is fulfilled by placing the amended GTC on the operator’s website and in the premises of the accommodation facility and at the reception.
6.4 These GTC are valid and effective as of November 20, 2019.